Terms of Use and Privacy Policy

1. ABOUT ZOE CHARGE

Zoe Charge operates in the electric mobility sector and electric vehicle charging infrastructure, providing digital solutions that may include:

• charging station location and navigation;
• real-time availability inquiries;
• initiating and terminating charging sessions;
• monitoring the charging process in real time;
• secure payment processing for charging services;
• session history and energy consumption logs;
• payment method management;
• benefit programs, rewards, and promotions;
• customer care and technical support;
• other services related to smart electric mobility.

The availability of each feature may vary depending on the station, geographic location, business model, operating partners, and applicable commercial conditions.

2. DEFINITIONS

For the purposes of these Terms:

• Application: the Zoe Charge mobile app available for iOS and Android devices.
• User: any individual or entity that accesses or uses Zoe Charge services.
• Charging Station: physical equipment or set of equipment made available for charging electric vehicles.
• Charging Session: the period between the start and end of an EV charging operation.
• Partner: natural or legal entity operating or hosting a station, venue, or service associated with Zoe Charge.
• Account: personal user profile created to access and utilize the services.
• Services: all features and solutions made available by Zoe Charge via mobile apps, websites, or connected channels.

3. USER REGISTRATION

To use certain features, the user may be required to create an account. The user must provide accurate, complete, and up-to-date information.

Data requested during registration may include:

• full name;
• tax identification number (CPF or regional tax ID);
• e-mail address;
• phone number;
• billing and payment details;
• information required for tax compliance and invoicing;
• other details necessary for providing the services.

The user is solely responsible for the authenticity of the information provided. The account is personal and non-transferable. If any unauthorized access or use of the account is detected, the user must notify Zoe Charge immediately.

4. USE OF CHARGING STATIONS

The use of a charging station is subject to the conditions displayed in the application at the time of session initiation. Prior to charging, the user can check (when available):

• exact station location;
• connector type (Type 2, CCS2, CHAdeMO, etc.);
• maximum available output power (kW);
• current connector status and availability;
• applicable tariff and pricing per kWh or minute;
• applicable idle fees or parking fees;
• specific site rules and operating hours.

Pricing and terms may vary according to location, time of day, demand, operating partner, and commercial structure.

5. STARTING AND ENDING CHARGING

The user must follow the step-by-step instructions displayed on the application and on the physical charging station. Sessions may be started and stopped via the mobile app, QR Code scan, RFID card, or other mechanisms provided by Zoe Charge.

The user is responsible for ensuring the connector is properly inserted into the vehicle before initiating the charge. Zoe Charge is not liable for damages resulting from improper vehicle handling, incompatible third-party adapters, damaged vehicle ports, or failure to follow manufacturer instructions.

6. PRICING AND PAYMENTS

Applicable rates are displayed before and during the session. Payments can be completed using payment methods supported by the application (Credit Card, Debit, Pix, Digital Wallets, or In-App Account Balance).

Charges may include:

• consumed electric energy (per kWh);
• charging duration (per minute);
• connection or activation fee;
• idle / overstay fees after full charge is reached;
• parking or third-party site fees;
• other previously disclosed charges.

Zoe Charge uses certified payment processing gateways (PCI-DSS compliant). Sensitive card details are encrypted and handled directly by authorized payment providers, ensuring high security standards.

7. CANCELLATIONS AND REFUNDS

Cancellation and refund policies follow applicable consumer protection laws and specific service terms.

In case of verified hardware failure, connection dropouts, or technical disruption attributable to the charging network that prevents service delivery, Zoe Charge will issue a full or partial refund/reversal of the charged amount, following formal verification through customer support channels.

8. STATION AVAILABILITY

Connector status displayed in the application is communicated via network telemetry from chargers and partners. Due to telecommunication latency, power grid variations, or maintenance events, station availability may change dynamically. Zoe Charge does not guarantee immediate connector availability upon arrival at the location.

9. USER RESPONSIBILITIES

The user agrees to:

1. use the services in a lawful, diligent, and appropriate manner;
2. provide true, accurate, and current registration information;
3. protect account login credentials and not share authentication tokens;
4. refrain from using the platform for fraudulent or unlawful purposes;
5. not interfere with the security, network, or server infrastructure;
6. refrain from reverse engineering, decompiling, or exploiting software vulnerabilities;
7. handle charging cables and connectors with proper care;
8. respect site guidelines, parking regulations, and local property rules.

10. ZOE CHARGE RESPONSIBILITIES

Zoe Charge employs industry-standard efforts to maintain network availability, reliability, and security. However, services may be temporarily interrupted due to:

• scheduled or urgent technical maintenance;
• software and firmware updates;
• telecommunications or cellular signal failures;
• power grid outages and electrical supply interruptions;
• third-party host site issues;
• acts of God, extreme weather, or force majeure events.

11. THIRD-PARTY OPERATED STATIONS

Certain charging stations integrated into the Zoe Charge network may be owned or managed by commercial partners (e.g., shopping centers, hotels, fueling stations). In such cases, the user must comply with local site rules, including circulation, parking privileges, and private property guidelines.

12. INTELLECTUAL PROPERTY

All trademarks, logos, visual identities, source code, designs, algorithms, databases, texts, and content of the Zoe Charge platform are the exclusive property of Zoe Charge and/or licensors, protected by Brazilian and international intellectual property laws. No ownership rights are transferred to the user.

13. ACCOUNT SUSPENSION OR TERMINATION

Zoe Charge reserves the right to suspend or terminate user accounts in cases of:

• breach of these Terms or Privacy Policy;
• fraudulent chargebacks or payment irregularities;
• abusive or hazardous behavior at charging locations;
• submission of false or misleading registration data;
• compliance with judicial or administrative orders.

Whenever practically feasible, the user will be notified of the measures taken and the grounds for suspension.

14. CHANGES TO TERMS

Zoe Charge may update these Terms of Use periodically. Updated versions will be published on the application and official website. In case of material changes, notification will be provided via email or in-app alerts. Continued use of services after updates constitutes acceptance of the modified Terms.

15. APPLICABLE LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil, including Consumer Defense legislation (Law No. 8,078/1990). The District Court of Uberlândia, State of Minas Gerais, Brazil, is elected to resolve disputes, unless mandatory consumer protection rules specify otherwise.

16. COMMITMENT TO PRIVACY

Zoe Charge recognizes the paramount importance of safeguarding user privacy and personal data. This Privacy Policy details what personal data is collected, the specific purposes of processing, data sharing practices, security measures, and the rights of data subjects.

This policy complies with the Brazilian General Data Protection Law — LGPD (Law No. 13,709/2018), the Brazilian Civil Rights Framework for the Internet (Law No. 12,965/2014), and aligns with global privacy principles (such as GDPR where applicable).

17. DATA CONTROLLER INFORMATION

Under the LGPD, the corporate entity responsible for decisions regarding the processing of personal data is:

18. PERSONAL DATA WE COLLECT

Depending on user interaction with our services, we may collect the following categories of data:

Registration Data:

• full name;
• tax identification number (CPF or foreign identification);
• e-mail address;
• phone number;
• date of birth;
• physical address;
• invoicing and fiscal details;
• profile picture (optional).

Usage and Operational Data:

We collect technical data related to EV charging sessions, such as:

• charging station ID and connector type;
• date, timestamp, and duration of charging;
• energy delivered (kWh);
• charging speed and telemetry logs;
• invoiced amounts and transaction receipts;
• historical session records.

Location Data:

With explicit user permission on mobile devices, location data is used to:

• display nearby EV charging stations on the interactive map;
• calculate precise distances and navigation routes;
• enable smart routing and Android Auto integration;
• enhance user charging convenience.

The user may adjust or revoke location permissions at any time through operating system device settings.

Technical and Device Data:

For security, integrity, and analytics, we automatically record:

• IP address and network connectivity status;
• device brand, model, and screen resolution;
• operating system and version (Android, iOS);
• installed ZoeCharge app version;
• unique device installation identifiers;
• crash logs, system diagnostics, and security integrity tokens (App Check).

19. PAYMENT DATA

When processing monetary transactions, payment information is processed securely through PCI-DSS certified payment processors (e.g., Mercado Pago, Binance Pay, banking partners). Zoe Charge does not store full credit card numbers or CVV security codes on its servers, significantly reducing exposure and ensuring top-tier banking security.

20. PURPOSES OF DATA PROCESSING

Personal data is processed strictly for the following purposes:

1. creating and managing user accounts;
2. delivering and maintaining application functionality;
3. operating physical charging stations and smart telemetry;
4. processing monetary payments and refunds;
5. issuing required tax receipts and invoices;
6. providing customer support and handling technical requests;
7. sending operational alerts (session start, finish, error alerts);
8. troubleshooting network and hardware connectivity errors;
9. preventing fraud and unauthorized account access;
10. enhancing overall platform cybersecurity;
11. complying with legal, tax, and regulatory obligations;
12. exercising legal rights in administrative, judicial, or arbitral proceedings;
13. generating anonymized usage statistics to expand charging coverage;
14. sending promotional updates, solely when authorized by user preferences.

21. LEGAL BASES

Data processing operations carried out by Zoe Charge are grounded in legal bases provided by Article 7 of the LGPD, including:

• execution of contract or preliminary procedures (Art. 7, V);
• compliance with statutory and regulatory obligations (Art. 7, II);
• regular exercise of rights in judicial or administrative proceedings (Art. 7, VI);
• legitimate interests of the controller or third parties (Art. 7, IX);
• fraud prevention and security of the data subject (Art. 7, X);
• explicit consent, when requested for specific marketing purposes (Art. 7, I).

22. DATA SHARING

Zoe Charge shares personal data strictly to the extent necessary with:

• certified payment processors and banking institutions;
• cloud infrastructure and database hosting providers (Google Cloud Platform / Firebase);
• telemetry and hardware station management software partners;
• customer relationship management and support desk providers;
• charging site operating partners (limited to operational needs);
• SMS, push notification, and email communication delivery services;
• cybersecurity and fraud prevention monitoring services;
• artificial intelligence assistants that users themselves link to their account, within the limits of section 23;
• judicial, regulatory, or police authorities upon mandatory legal demand.

All partners are subject to strict data processing agreements and data privacy obligations.

23. AI ASSISTANTS AND CONNECTED APPS

Users may, on their own initiative, link their ZoeCharge account to third-party artificial intelligence assistants, such as Google Gemini, to look up information and request actions through conversation. Linking takes place on the ZoeCharge sign-in page (auth.zoecharge.com.br), with the same Google or Apple account used in the app, and is only completed after the user authorizes, on the consent screen, the permissions described below.

Without a link, the assistant can only look up public charging station information (location, connector availability and prices). The location the user gives the assistant is used solely to find nearby stations and is not stored by ZoeCharge.

With a link, the assistant may access, according to the authorized permissions:

• Charging: the ongoing charge (station, connector, energy, power, battery level, elapsed time and accrued cost), the history of recent charges and how each one was billed;
• Stopping a charge: stopping the user's own ongoing charge, always after asking the user to confirm in the conversation;
• Wallet: the balance and recent statement entries.

The assistant does not receive the password or full access to the account, and has no access to CPF, address, phone number, card data or other payment method data. It cannot make payments, start charges or change the user's registration. Each access uses its own credential, valid for 15 minutes and limited to the authorized permissions. The link expires after 180 days without use.

Information is sent to the integrated application only when the user makes a request that depends on it. From then on, it is processed under the terms of use and privacy policy of that application's provider, including conversation storage and international data transfers (section 24).

How to unlink: at any time, in the ZoeCharge app under Profile > Connected apps, or in the assistant's own settings. Access ends within 15 minutes. Deleting the ZoeCharge account removes all links.

ZoeCharge records the link (assistant, authorized permissions and dates) to show it to the user, for security and to meet legal obligations. The legal basis for the link is the user's consent (LGPD, art. 7, I), which may be withdrawn at any time by unlinking. More details at zoecharge.com.br/assistentes.

24. INTERNATIONAL DATA TRANSFERS

Certain technological cloud service providers utilized by Zoe Charge (such as Google Cloud Platform) operate secure distributed data centers globally. International data transfers comply with LGPD Chapter V, utilizing standard contractual clauses and rigorous enterprise encryption in transit and at rest.

25. COOKIES AND TRACKING TECHNOLOGIES

Our website and applications use technical cookies and persistent tokens solely for:

• essential session authentication and login persistence;
• system security and rate limiting protection;
• aggregated performance analytics;
• remembering user preferences (e.g., theme, language).

26. DATA SECURITY

Zoe Charge adopts modern technical and organizational security measures, including:

• end-to-end data transmission encryption via modern TLS/HTTPS;
• database encryption at rest (AES-256);
• role-based access control (RBAC) and least-privilege principles;
• continuous vulnerability monitoring and automated security audits.

27. RETENTION PERIOD

Personal data is retained only for the duration required to achieve the purpose for which it was collected, or until account deletion is requested by the user.

After account termination, certain records may be preserved as mandated by Brazilian statutory rules (such as connection logs under the Marco Civil da Internet for 6 months, and financial/invoicing records under tax laws for 5 years).

28. DATA SUBJECT RIGHTS

Under Article 18 of the LGPD, users have the following rights at any time:

• confirmation of the existence of data processing;
• access to processed personal data;
• correction of incomplete, inaccurate, or outdated data;
• anonymization, blocking, or deletion of unnecessary or excessive data;
• data portability to another service provider upon request;
• deletion of personal data processed based on consent, subject to statutory retention;
• information regarding public and private entities with whom data is shared;
• information about the consequences of denying consent;
• revocation of consent;
• self-service account and data deletion directly inside the mobile app.

Requests can be submitted directly via our privacy channel (privacidade@zoecharge.com.br) or through the profile settings screen in the mobile app.

29. CHILDREN AND MINORS

Zoe Charge services are intended exclusively for individuals with legal civil capacity to operate motor vehicles and enter into binding contracts. We do not knowingly collect personal data from children or minors under 18 years of age. Any inadvertently collected data will be promptly purged upon notification.

30. COMMUNICATIONS

Transactional communications necessary for service operation (account creation, receipts, security alerts, session progress) will be delivered via email, push notification, or SMS. Marketing or promotional communications will only be dispatched in accordance with user preferences and may be opted out at any time.

31. PRIVACY POLICY UPDATES

This Privacy Policy may be updated periodically to mirror service improvements, regulatory guidance from the National Data Protection Authority (ANPD), or technological advancements. The latest version will always be available at zoecharge.com.br/privacy/en/ and inside the mobile application.

32. PRIVACY CHANNEL & DATA PROTECTION OFFICER (DPO)

To exercise your rights or clarify any question regarding data processing, contact our Data Protection Officer directly:

• Official Privacy Channel: privacidade@zoecharge.com.br
• Data Protection Officer (DPO): Roque Bridi Junior
• DPO Direct Email: roquebridi@zoecharge.com.br

33. ACCEPTANCE OF TERMS

By registering, accessing, or using Zoe Charge services and checking "I have read and agree to the Terms of Use and Privacy Policy", the user expressly affirms that they have reviewed, understood, and consented to all provisions herein.